Sfoglia per Autore
The “infection” of health care service ecosystem: the tools used for assessing patient satisfaction
2017-01-01 Ciasullo, Maria Vincenza; Cosimato, Silvia; Douglas, Alexander; Troisi, Orlando
Customer-centric service innovation in health care: findings from a case study
2018-01-01 Ciasullo, Maria Vincenza; Cosimato, Silvia; Douglas, Alexander
Defining Health Service Eco-System “Infection”: A Critical Analysis of Patient Surveys
2018-01-01 Ciasullo, M. V.; Troisi, O.; Cosimato, S.; Douglas, Alexander
Automation and Digitalisation: impact on the world of work
2018-01-01 Douglas, A.; Douglas, J.; Ciasullo, Maria Vincenza
Elements and trends of service innovation context: an action research to investigate the role of technologies within B2B market
2019-01-01 Ciasullo, Maria Vincenza; Douglas, Alex; Maione, Gennaro; Tronvoll, Bard
Recognising Waste in Higher Education Institutions Using Lean Thinking
2020-01-01 Douglas, J.; Antony, J.; Ciasullo, M. V.; Douglas, A.
Unveiling value co-creation within the digital servitization business models: Empirical evidence from B2B industrial firms
2021-01-01 Ciasullo, Maria Vincenza; Douglas, Alexander; Montera, Raffaella
How can environmental sustainability improve through digital transformation? An explorative analysis in the agri-food system.
2022-01-01 Ciasullo, Maria Vincenza; Douglas, Alexander; Ferrara, Miriana
Environmental sustainability orientation and ambidextrous green innovation: do the roles of women on corporate boards matter?
2022-01-01 Ciasullo, Maria Vincenza; Montera, Raffaella; Douglas, Alexander
Lean Six Sigma and quality performance in Italian public and private hospitals: a gender perspective
2023-01-01 Ciasullo, Maria Vincenza; Douglas, Alexander; Romeo, Emilia; Capolupo, Nicola
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