This paper presents a first attempt at an integrated Service Science and Viable Systems Approach (SS-VSA) analysis of the real-world phenomenon of individuals changing jobs. Today, changing jobs multiple times is the norm. The average person born in the later years of the US baby boom held 10.8 jobs from age 18 to age 42 (BLS 2008). The viability of nations, businesses, families, and other types of complex service system entities depends on evolving roles and the orderly process of changing individuals in those roles over time (Spohrer et.al, 2007). A viable system must maintain complex interactions with its environment, which includes other viable systems, whose behaviors and dynamics are not easy to explain and predict (Beer 1972). How are service system entities and viable systems alike and how are they different? Do service systems and viable systems correspond to the same types of entities in the world?

An Integrated SS-VSA Analysis of Changing the Job, Special Issue, Service Science

BASSANO, Clara;PICIOCCHI, Paolo
2010-01-01

Abstract

This paper presents a first attempt at an integrated Service Science and Viable Systems Approach (SS-VSA) analysis of the real-world phenomenon of individuals changing jobs. Today, changing jobs multiple times is the norm. The average person born in the later years of the US baby boom held 10.8 jobs from age 18 to age 42 (BLS 2008). The viability of nations, businesses, families, and other types of complex service system entities depends on evolving roles and the orderly process of changing individuals in those roles over time (Spohrer et.al, 2007). A viable system must maintain complex interactions with its environment, which includes other viable systems, whose behaviors and dynamics are not easy to explain and predict (Beer 1972). How are service system entities and viable systems alike and how are they different? Do service systems and viable systems correspond to the same types of entities in the world?
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11386/2600209
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