Modeling the reconciliation Process for stakeholder diverging project views

To be effective, organizations have to cope with uncertainty, in particular when they are involved in the realization of projects. In this work we discuss a peculiar aspect of uncertainty arising from contractual relationships that regulate a project execution: the dispute management. Disputes may arise by the degree of uncertainty inherently existing in each project and have the potential to produce further uncertainty that can seriously threat the project success. Starting from the fundamental definition of view that a contractor has at a given time on the progress of a project, we propose a model for the management of potential disputes between parties that should help the reconciliation of diverging views. The software tool supports the main stakeholders (contractors, mediator, project managers) to better control an important cause of project failure, i.e. unresolved controversies.