DOUGLAS, ALEXANDER

DOUGLAS, ALEXANDER  

Dipartimento di Scienze Aziendali - Management & Innovation Systems/DISA-MIS  

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Titolo Data di pubblicazione Autore(i) File
Automation and Digitalisation: impact on the world of work 1-gen-2018 Douglas, A.; Douglas, J.; Ciasullo, Maria Vincenza
Customer-centric service innovation in health care: findings from a case study 1-gen-2018 Ciasullo, Maria Vincenza; Cosimato, Silvia; Douglas, Alexander
Defining Health Service Eco-System “Infection”: A Critical Analysis of Patient Surveys 1-gen-2018 Ciasullo, M. V.; Troisi, O.; Cosimato, S.; Douglas, Alexander
Elements and trends of service innovation context: an action research to investigate the role of technologies within B2B market 1-gen-2019 Ciasullo, Maria Vincenza; Douglas, Alex; Maione, Gennaro; Tronvoll, Bard
The “infection” of health care service ecosystem: the tools used for assessing patient satisfaction 1-gen-2017 Ciasullo, Maria Vincenza; Cosimato, Silvia; Douglas, Alexander; Troisi, Orlando
Recognising Waste in Higher Education Institutions Using Lean Thinking 1-gen-2020 Douglas, J.; Antony, J.; Ciasullo, M. V.; Douglas, A.
Unveiling value co-creation within the digital servitization business models: Empirical evidence from B2B industrial firms 1-gen-2021 Ciasullo, Maria Vincenza; Douglas, Alexander; Montera, Raffaella