Purpose: Digital servitization regards two main trends which are changing manufacturing firms. Considering the academic interest and the potential to impact firms, the aim of this study is twofold: collecting and analysing the studies published on this topic, highlighting how this research field has developed and tracking a research agenda for future research. Methodology: A systematic literature review is adopted to advance the existing literature on digital servitization. The scientific procedures and rationales for systematic reviews (SPAR-4-SLR) are applied as the review protocol and bibliometrics interpretative analysis is conducted as the review method. Findings: The analysis reveals the recent increasing interest for digital servitization, calling for a clearer and more structured conceptualization of the phenomenon. The bibliometric analysis points out the emergence of four dominant topics in the digital servitization domain, such as: knowledge- driven management, technology-driven management, digital servitization’s drivers and barriers, digital servitization consequences. Research limitations/implications: Theoretical contributions regard systemizing the body of knowledge about digital servitization and proposing future research directions. Managerial implications are related to the need for companies to develop skills, capabilities, and competencies, to readapt business models and to open-up to actors’ network to exchange resources and information, so that digital servitization can be strategically embraced. Originality/Value: Despite several literature reviews about digital servitization have been published, this study adopts the SPAR-4-SLR as a systematic process to review digital servitization both in its current trends and future directions.

What about digital servitization? Insights from a bibliometric-interpretative review

Maria Vincenza Ciasullo;Alexander Douglas;Emilia Romeo;Miriana Ferrara
2023-01-01

Abstract

Purpose: Digital servitization regards two main trends which are changing manufacturing firms. Considering the academic interest and the potential to impact firms, the aim of this study is twofold: collecting and analysing the studies published on this topic, highlighting how this research field has developed and tracking a research agenda for future research. Methodology: A systematic literature review is adopted to advance the existing literature on digital servitization. The scientific procedures and rationales for systematic reviews (SPAR-4-SLR) are applied as the review protocol and bibliometrics interpretative analysis is conducted as the review method. Findings: The analysis reveals the recent increasing interest for digital servitization, calling for a clearer and more structured conceptualization of the phenomenon. The bibliometric analysis points out the emergence of four dominant topics in the digital servitization domain, such as: knowledge- driven management, technology-driven management, digital servitization’s drivers and barriers, digital servitization consequences. Research limitations/implications: Theoretical contributions regard systemizing the body of knowledge about digital servitization and proposing future research directions. Managerial implications are related to the need for companies to develop skills, capabilities, and competencies, to readapt business models and to open-up to actors’ network to exchange resources and information, so that digital servitization can be strategically embraced. Originality/Value: Despite several literature reviews about digital servitization have been published, this study adopts the SPAR-4-SLR as a systematic process to review digital servitization both in its current trends and future directions.
2023
9791221039054
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11386/4886191
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