Object of this work is the study of a call center, that can be modelled as a queuing system of the type G/G/m with several servers and one queue. The analyzed problem is the optimization of a suitable objective function that takes into account the customers' dissatisfaction for the reject and/or waiting, and also the cost of the servers' number.

Optimal configuration of queueing systems using simulation methods ant tools

D'APICE, Ciro;GARGIULO, Giuliano;MANZO, Rosanna;SALERNO, Saverio
1999

Abstract

Object of this work is the study of a call center, that can be modelled as a queuing system of the type G/G/m with several servers and one queue. The analyzed problem is the optimization of a suitable objective function that takes into account the customers' dissatisfaction for the reject and/or waiting, and also the cost of the servers' number.
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Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/11386/1846158
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