The aim of this research is to provide an empirical support to define how to organize an IT outsourcing relationship in terms of the allocation of decision-making power, structure of roles, mechanisms of integration and coordination between customer and provider. The paper attempts to define a framework to analyze from different perspectives the complexity of outsourcing relations. Results show the significance of two elements setting up the IT outsourcing engagement: the first is related to the characteristics of the technology in terms of products, infrastructure and interfaces; the second is related to the object of the transaction. This approach has allowed to classify four possible scenarios based on the characteristics of the relationship, the organizational characteristics and the characteristics of governance tools.
Organization and Governance of IT Outsourcing processes
TOMMASETTI, Aurelio;
2013
Abstract
The aim of this research is to provide an empirical support to define how to organize an IT outsourcing relationship in terms of the allocation of decision-making power, structure of roles, mechanisms of integration and coordination between customer and provider. The paper attempts to define a framework to analyze from different perspectives the complexity of outsourcing relations. Results show the significance of two elements setting up the IT outsourcing engagement: the first is related to the characteristics of the technology in terms of products, infrastructure and interfaces; the second is related to the object of the transaction. This approach has allowed to classify four possible scenarios based on the characteristics of the relationship, the organizational characteristics and the characteristics of governance tools.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
