User reviews matter! Tracking crowdsourced reviews to support evolution of successful apps

Nowadays software applications, and especially mobile apps, undergo frequent release updates through app stores. After installing/updating apps, users can post reviews and provide ratings, expressing their level of satisfaction with apps, and possibly pointing out bugs or desired features. In this paper we show—by performing a study on 100 Android apps—how developers addressing user reviews increase their app's success in terms of ratings. Specifically, we devise an approach, named CRISTAL, for tracing informative crowd reviews onto source code changes, and for monitoring the extent to which developers accommodate crowd requests and follow-up user reactions as reflected in their ratings. The results indicate that developers implementing user reviews are rewarded in terms of ratings. This poses the need for specialized recommendation systems aimed at analyzing informative crowd reviews and prioritizing feedback to be satisfied in order to increase the apps success.