Purpose: This paper aims to investigate an ongoing process of public service co-production which concerns the involvement of the whole population of Val Brembilla, a small-sized municipality in Northern Italy, in the design and delivery of new avenues for public value co-creation. Beyond the steps of public service co-production, the link between citizens’ involvement in public value co-creation and territorial identity is also investigated. Methodology: A mixed approach was used, which consisted of a preliminary qualitative analysis and a quantitative study intended to elicit the outcomes and the implications of citizens’ involvement in public value creation. The qualitative analysis was implemented through 7 focus groups, engaging both ordinary citizens living in Val Brembilla and entrepreneurs established in the municipality. The quantitative analysis was conducted on first-hand data collected from 379 semi-structured interviews with citizens involved in the co-production experience. Findings: The purchase of the Kuwait Expo 2015 pavilion represented the trigger of the process of public service co-production and public value co-creation in the Municipality of Val Brembilla. Interestingly, both citizens and entrepreneurs were quite critical of the appropriateness of such an investment, in light of its impact on the municipality’s financial balance. However, they thoroughly participated in the co-design of prospective public services to be included in the Kuwait Expo 2015 pavilion. The perceived gap between actual and ideal territorial identity contributed towards explaining citizens’ involvement in public value co-creation. Practical implications: Citizens’ engagement represents the way forward for sustainable and effective approaches to public value co-creation and public service co-production. However, the barriers to citizens’ engagement and involvement in the design and delivery of public services should be carefully identified and addressed to make their participation more feasible. Originality/Value: This is one of the first attempts to merge territorial identity, public value co-creation and public service co-production.

“Turnà A ‘Ndomà”. When Public Service Co-Production Meets Territorial Identity

Palumbo Rocco
2018-01-01

Abstract

Purpose: This paper aims to investigate an ongoing process of public service co-production which concerns the involvement of the whole population of Val Brembilla, a small-sized municipality in Northern Italy, in the design and delivery of new avenues for public value co-creation. Beyond the steps of public service co-production, the link between citizens’ involvement in public value co-creation and territorial identity is also investigated. Methodology: A mixed approach was used, which consisted of a preliminary qualitative analysis and a quantitative study intended to elicit the outcomes and the implications of citizens’ involvement in public value creation. The qualitative analysis was implemented through 7 focus groups, engaging both ordinary citizens living in Val Brembilla and entrepreneurs established in the municipality. The quantitative analysis was conducted on first-hand data collected from 379 semi-structured interviews with citizens involved in the co-production experience. Findings: The purchase of the Kuwait Expo 2015 pavilion represented the trigger of the process of public service co-production and public value co-creation in the Municipality of Val Brembilla. Interestingly, both citizens and entrepreneurs were quite critical of the appropriateness of such an investment, in light of its impact on the municipality’s financial balance. However, they thoroughly participated in the co-design of prospective public services to be included in the Kuwait Expo 2015 pavilion. The perceived gap between actual and ideal territorial identity contributed towards explaining citizens’ involvement in public value co-creation. Practical implications: Citizens’ engagement represents the way forward for sustainable and effective approaches to public value co-creation and public service co-production. However, the barriers to citizens’ engagement and involvement in the design and delivery of public services should be carefully identified and addressed to make their participation more feasible. Originality/Value: This is one of the first attempts to merge territorial identity, public value co-creation and public service co-production.
2018
9788890432781
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11386/4715340
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