This chapter aims to bring to light the most used and requested smart city services to suggest to public managers the areas on which they should work to foster the development of the smart city. Starting from an overviewof the smart city concept, the chapter offers an in-depth analysis of smart services in the Italian context. Based on an empirical investigation, the study aims to analyze the most popular services used by citizens and the areas in which policymakers should intervene to raise Italian smart cities. By analyzing the results, we try to provide interesting suggestions that can make improvements to the management of the Italian services.
The Evolution of the Smart City in Italy: An Empirical Investigation on the Importance of Smart Services
Botti A.;Monda A.
2022-01-01
Abstract
This chapter aims to bring to light the most used and requested smart city services to suggest to public managers the areas on which they should work to foster the development of the smart city. Starting from an overviewof the smart city concept, the chapter offers an in-depth analysis of smart services in the Italian context. Based on an empirical investigation, the study aims to analyze the most popular services used by citizens and the areas in which policymakers should intervene to raise Italian smart cities. By analyzing the results, we try to provide interesting suggestions that can make improvements to the management of the Italian services.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
