Rethinking action learning during the Covid-19 pandemic: Highlights from the Italian context

Over the past years, the educational environment has undergone a revolution, caused mainly by the wide diffusion of information and communication technologies (ICTs), and the multiscalar implications of the Covid-19 pandemic. This chapter taps into educators’ first-hand experience relating to the adoption of online technologies in an action learning process during the pandemic. Action learning is one of the experiential training methodologies aimed at individual, group, and organizational growth and development through practical, hands-on experience. It is an educational process that facilitates and improves the mechanism and functioning of groups of people who come together to support real challenges or activities, also by learning from direct experience. To this end, the case study of a University Master Course in leadership and change management is examined, based on unstructured interviews and analysis of written documents. The case study represents an emblematic case of adaptation and response to the change imposed by Covid-19 through the promotion of an innovative teaching and learning method. Results show how the adjustments devised to cope with the consequence of teamwork virtualization proved to be synergistic, delivering positive outcomes in terms of participants satisfaction, learning and impact, and producing deeply innovative change management projects. Implications for theory and practice are discussed.