Total quality management (TQM) is a management philosophy to achieve business excellence using various core values, such as process orientation, continuous improvement, motivation, job commitment, learning, and results orientation. In this study, an exploratory study concerning job design and job crafting was conducted to achieve TQM for leaders and followers in Italian secondary schools. In the study, in-depth interviews were conducted to collect data from 70 participants, i.e., 14 managers, 28 teachers, and 28 secretaries, and qualitative techniques were used to analyze the data. The results showed that the organization of work, whether top down or bottom up, is vitally important in pursuing total quality. Human resource management practices, such as the design of jobs by managers or by employees, modify the behavioral approach and determine an orientation towards TQM by different types of workers. The results of the study offer practical implications to policy makers, school managers, educators, and leaders regarding the importance of the design and crafting of jobs in achieving TQM in the educational sector.
Job design and crafting for quality education in Italian secondary schools
de Gennaro Davide;Giampaola Valerio;Piscopo Gabriella;Adinolfi Paola
2021-01-01
Abstract
Total quality management (TQM) is a management philosophy to achieve business excellence using various core values, such as process orientation, continuous improvement, motivation, job commitment, learning, and results orientation. In this study, an exploratory study concerning job design and job crafting was conducted to achieve TQM for leaders and followers in Italian secondary schools. In the study, in-depth interviews were conducted to collect data from 70 participants, i.e., 14 managers, 28 teachers, and 28 secretaries, and qualitative techniques were used to analyze the data. The results showed that the organization of work, whether top down or bottom up, is vitally important in pursuing total quality. Human resource management practices, such as the design of jobs by managers or by employees, modify the behavioral approach and determine an orientation towards TQM by different types of workers. The results of the study offer practical implications to policy makers, school managers, educators, and leaders regarding the importance of the design and crafting of jobs in achieving TQM in the educational sector.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
