Automating the Management of Software Maintenance Workflows in a Large Software Enterprise: A Case Study

Aversano, L.; Canfora, G.; De Lucia, Andrea; Stefanucci, S.

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This case study presents the results from a pilot project aimed at introducing workflow management technologies and a Web-based software tool in a large software enterprise. In particular, we analyzed and modeled the workflows and documents at the site of the ordinary maintenance process and implemented a prototype for the management of the process using a commercial-Web-based workflow management system. This paper reports on the experience gained from a 10-month project, which included the experimental use at a single site of the workflow prototype for 4 months in an industrial setting involving more than 800 maintenance service requests on a large software system.

Titolo:	Automating the Management of Software Maintenance Workflows in a Large Software Enterprise: A Case Study
Autori:	AVERSANO L. CANFORA G. DE LUCIA, Andrea STEFANUCCI S. mostra contributor esterni nascondi contributor esterni
Data di pubblicazione:	2002
Rivista:	JOURNAL OF SOFTWARE MAINTENANCE AND EVOLUTION-RESEARCH AND PRACTICE
Abstract:	This case study presents the results from a pilot project aimed at introducing workflow management technologies and a Web-based software tool in a large software enterprise. In particular, we analyzed and modeled the workflows and documents at the site of the ordinary maintenance process and implemented a prototype for the management of the process using a commercial-Web-based workflow management system. This paper reports on the experience gained from a 10-month project, which included the experimental use at a single site of the workflow prototype for 4 months in an industrial setting involving more than 800 maintenance service requests on a large software system.
Handle:	http://hdl.handle.net/11386/1060020
Appare nelle tipologie:	1.1.2 Articolo su rivista con ISSN

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