This study valorizes the Viable Systems Approach (VSA) contribution to relationship management to explore the theoretical connections between Service-Dominant logic (SD logic) and Service Science (SS). It presents a conceptual analysis of recent developments in the study of relationships in SS, S-D logic, and VSA. As a broad interdisciplinary approach based on systems theory and resource-based theory, VSA represents a useful framework for the interpretation of the complex phenomena involved in the relationship between S-D logic and SS.

A Viable Systems Approach to Relationship Management in S-D Logic and Service Science

POLESE, Francesco;
2013

Abstract

This study valorizes the Viable Systems Approach (VSA) contribution to relationship management to explore the theoretical connections between Service-Dominant logic (SD logic) and Service Science (SS). It presents a conceptual analysis of recent developments in the study of relationships in SS, S-D logic, and VSA. As a broad interdisciplinary approach based on systems theory and resource-based theory, VSA represents a useful framework for the interpretation of the complex phenomena involved in the relationship between S-D logic and SS.
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Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/11386/3879574
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