The work aims at filling the above-mentioned gaps, re-conceptualizing the smart city as a service system, in line with the SSMED (Maglio e Spohrer, 2008), which adopt a holistic vision to the service management. A framework combining the drivers of the smart city and the key points of the service system is proposed. The proposed model is characterized by a reticular configuration, within which the adequate variety of cognitive knowledge guarantees the harmonization with other network resources. The development of collaborative logics, resulting of continuous processes of cooperation between public decision makers and citizens, allows to multiply moments of value creation as a result of synergistic interactions. The network also involves citizens, as a system of customers, with whom objectives, value categories and knowledge are shared and with which the engagement of users must be sought, as they represent fundamental partners in achieving the specific objective of value co-creation, in the short term, and social innovation, in the long term.
Smart city management and Service System: Towards Social Innovation
Aurelio Tommasetti;Francesco Polese;Maria Vincenza Ciasullo;Antonella Monda
2018-01-01
Abstract
The work aims at filling the above-mentioned gaps, re-conceptualizing the smart city as a service system, in line with the SSMED (Maglio e Spohrer, 2008), which adopt a holistic vision to the service management. A framework combining the drivers of the smart city and the key points of the service system is proposed. The proposed model is characterized by a reticular configuration, within which the adequate variety of cognitive knowledge guarantees the harmonization with other network resources. The development of collaborative logics, resulting of continuous processes of cooperation between public decision makers and citizens, allows to multiply moments of value creation as a result of synergistic interactions. The network also involves citizens, as a system of customers, with whom objectives, value categories and knowledge are shared and with which the engagement of users must be sought, as they represent fundamental partners in achieving the specific objective of value co-creation, in the short term, and social innovation, in the long term.I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.
