The distance education of today is performed through new technologies, which assist whit the aim to improving the educational process. New technologies brought e-learning environments more and more complete and able to supply learning experiences increasingly similar to traditional educational processes. The introduction of chatbots could represent an important aspect of the students' educational process. Chatbots are particular applications able to simulate typical human being conversations; through inference engines and modern Natural Language Processing techniques, a chatbot could be able to provide tailored educational paths. In this paper is presented a chatbot prototype in order to support students in the study of Cultural Heritage. This system takes advantage of inference techniques and approaches based on Natural Language Processing in order to provide a fluid conversation responding to the student's needs. The real experimentation was performed in the application context of the archaeological park of Paestum, where students were able to experience contextualized and personalized learning paths based on the recommendation capacity of the proposed system. In terms of student satisfaction, our proposed system shows very satisfactory results.

A chatbot for supporting users in cultural heritage contexts

Clarizia F.;Colace F.;Lombardi M.
;
Santaniello D.
2020

Abstract

The distance education of today is performed through new technologies, which assist whit the aim to improving the educational process. New technologies brought e-learning environments more and more complete and able to supply learning experiences increasingly similar to traditional educational processes. The introduction of chatbots could represent an important aspect of the students' educational process. Chatbots are particular applications able to simulate typical human being conversations; through inference engines and modern Natural Language Processing techniques, a chatbot could be able to provide tailored educational paths. In this paper is presented a chatbot prototype in order to support students in the study of Cultural Heritage. This system takes advantage of inference techniques and approaches based on Natural Language Processing in order to provide a fluid conversation responding to the student's needs. The real experimentation was performed in the application context of the archaeological park of Paestum, where students were able to experience contextualized and personalized learning paths based on the recommendation capacity of the proposed system. In terms of student satisfaction, our proposed system shows very satisfactory results.
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11386/4751839
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