With the advent of new technological systems, the industry is also undergoing considerable change. In what is now called Industry 4.0, human-machine interaction is the crucial aspect of improving production activity. Useful tools, which are sometimes used profitably, are chatbots. Modern chatbots can be used as virtual assistants to guide workers through different stages of company production. Such systems can interact with users directly and can assist workers by acting as simple reminders to follow them in training activities. This work aims to propose a framework capable of developing chatbots for the training of employees in a company. This tool aims to be a proactive virtual assistant that simplifies and follows the employee during the learning phase of new tasks, which sometimes may be complicated. In order to validate the proposed framework, a prototype was developed, and an experimental campaign was conducted involving a group of new employees to be trained, obtaining promising results.

Chatbot in industry 4.0: An approach for training new employees

Casillo M.;Colace F.;Lombardi M.;Santaniello D.
2020

Abstract

With the advent of new technological systems, the industry is also undergoing considerable change. In what is now called Industry 4.0, human-machine interaction is the crucial aspect of improving production activity. Useful tools, which are sometimes used profitably, are chatbots. Modern chatbots can be used as virtual assistants to guide workers through different stages of company production. Such systems can interact with users directly and can assist workers by acting as simple reminders to follow them in training activities. This work aims to propose a framework capable of developing chatbots for the training of employees in a company. This tool aims to be a proactive virtual assistant that simplifies and follows the employee during the learning phase of new tasks, which sometimes may be complicated. In order to validate the proposed framework, a prototype was developed, and an experimental campaign was conducted involving a group of new employees to be trained, obtaining promising results.
File in questo prodotto:
Non ci sono file associati a questo prodotto.

I documenti in IRIS sono protetti da copyright e tutti i diritti sono riservati, salvo diversa indicazione.

Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11386/4765823
 Attenzione

Attenzione! I dati visualizzati non sono stati sottoposti a validazione da parte dell'ateneo

Citazioni
  • ???jsp.display-item.citation.pmc??? ND
  • Scopus 10
  • ???jsp.display-item.citation.isi??? 8
social impact