Understanding Roles and Functions of Academic Libraries as Innovation Intermediaries within the Service-Dominant Logic Perspective: An Australian Case Study

This study defines the academic library as an innovation intermediary that under the service-dominant logic perspective has a role of co-creator of value instead of a traditional service provider focused on collecting and exchanging knowledge. Innovation intermediaries develop a number of roles and functions to stimulate knowledge creation and transfer by supporting interactions and collaborations among multiple parties. As result, 2x2 Matrix was created to position each library’s service based on its unique combination of necessary innovation roles and functions. A single case study focused on a university library and highlighted the exist-ence of two different types of intermediaries: generalist and specialist.