Analysis of public e-procurement web site accessibility

A vast amount of literature has highlighted that accessibility is becoming crucial in evaluating e-procurement web site effectiveness. In this context, this paper shows some results of multidisciplinary research whose aim is to identify a model to evaluate e-procurement web site accessibility. The specific goal is to identify a group of web site attributes and characteristics that can be measured using quantitative indicators. For this purpose, a model based on a three-level hierarchical system has been introduced. The proposed model has been used to evaluate three Italian public e-procurement web sites. Finally, the conclusions and some indications on future developments of research are illustrated.