Conceptualizing service innovation archetypes as antecedents of the healthcare service ecosystem well-being

This manuscript aims to investigate how service innovation, detected in terms of value co-creation (Helkkula et al., 2018), may support decision-makers in equilibrating resources and challenges during crises (Finsterwalder and Kupplewieser, 2020) to guarantee healthcare service ecosystem well-being (Frow et al., 2019). A literature review on service innovation and service ecosystem is carried out to integrate these two theoretical frameworks into a unifying research agenda empirically drawn by analyzing an illustration case: RicovAI-19 pilot project. Service innovation in healthcare may depend on the integration of multiple archetypes: the introduction of new technology, new ways of providing healthcare services based on data-driven healthcare decisions, personalization, a new shared approach to the health system and precision medicine. These archetypes may support an efficient balance of the available resources and Covid19 challenges and may be considered as possible antecedents of the key characteristics for the healthcare service ecosystem well-being also because they contribute to modify and improve the co-creation factors of value in healthcare. Health decision-makers can pursue healthcare service ecosystem well-being through a value-centric service innovation, based on the synthesis of four archetypes. This work proposes an integrated analysis of service innovation and healthcare service ecosystem well-being, by investigating the cause-effect relationships between them.