The customization of feedback to support teachers training: the COFACTOR system

The preliminary activity to each training program is the need analysis, a fundamental action to identify fea- tures, general and individual needs to orient resources and the specific implementation of the training in- tervention. In this context, an automated customized feedback system was developed at the University of Salerno to support training processes (whose name is CustOmized FeedbACk sysTem to suppOrt tRaining, COFACTOR). In the last two years, COFACTOR has been used by engaging university students and teachers to analyse its usability, the effectiveness of use in a diagnostic function and the ability to stimulate reflection and self-assessment processes in the participants. The opinions of the participants were collected to verify these objectives and, although they require further studies, they are encouraging. This paper presents the details by examining, at the same time, the application opportunities through the description of the expe- riences carried out in the field.