Unveiling the different shades of well-being to improve managerial decision-making

Frame of the research. Well-being is a concept that has attracted scholars’ interest for centuries. In the last decades, workplace well-being has gained academic research attention. Nevertheless, a holistic approach to how workplace well-being is related to the decision-making process is currently missing. A conceptualization of well-being influencing the decision-making process is therefore provided. Purpose of the paper. The study aims to investigate well-being from managers’ perspective, highlighting the factors that shape workplace well-being, thereby aecting the overall decision-making process. Methodology. A qualitative approach is adopted, employing a single case study methodology. As a key and distinctive company that promotes well-being, Cisco is chosen. Through the collection of 973 reviews of Cisco managers from a worldwide job platform (i.e., Indeed), a thematic content analysis is performed. Results. the results show that psychological, social, and contextual factors are interconnected and contribute in a balanced way to workplace well-being. Research limitations. The investigation of a single case study does not allow generalizations. Managerial implications. the study demonstrates that managers can affect workplace well-being. In this direction, it is valuable to inspire and support managers to be proactive, supportive, collaborative, and ready to adapt and react to change to facilitate a smooth decision-making process. Originality of the paper. Despite the prolific research on well-being, few studies focus on adopting a manager’s perspective to understand how well-being can affect the decision-making process. Both the multidimensional and multilayered nature of workplace well-being are addressed in the study.