The work aims at exploring the role of ICT in fostering value co-creation mechanisms and social well-being, during the Covid-19 pandemic. According to the Service-dominant logic principles and view, the role of ICT in “MascherinAmica”—a social nonprofit enterprise—will be described. The empirical research adopts a case study methodology. The results identify ICT levers to encourage value co-creation during the lockdown and the different resources and co-creation practices emerging from the various actor’s engagement. This work has both theoretical and managerial implications.
ICT and Social Value Co-Creation During the Covid-19 Emergency: The Case of MascherinAmica.
Emilia Romeo
2021
Abstract
The work aims at exploring the role of ICT in fostering value co-creation mechanisms and social well-being, during the Covid-19 pandemic. According to the Service-dominant logic principles and view, the role of ICT in “MascherinAmica”—a social nonprofit enterprise—will be described. The empirical research adopts a case study methodology. The results identify ICT levers to encourage value co-creation during the lockdown and the different resources and co-creation practices emerging from the various actor’s engagement. This work has both theoretical and managerial implications.File in questo prodotto:
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