Analysis of Open Innovation Intermediaries Platforms by considering the Smart Service System perspective

Open Innovation and Services Science are two distinct paradigms that share some principles 0. While some attempts to investigate open innovation according to a service science perspective exist, there is currently a gap with regards to the analysis of intermediaries of open innovation according to a service science perspective and even more regarding to recent trends about smart service system. This paper aims to fill this gap and, to this purpose, we present two interesting and original results. After an analysis of the key features of Open Innovation Intermediaries, we discuss a characterization of these intermediaries as service systems by mapping their features on the ten fundamental concepts of a service system. Next we propose a new model that goes in the direction of the convergence between service and cognitive system (smart service system) and aims at overcoming some traditional issues of the intermediaries. The new model foresees the distribution of Open Innovation Intermediaries features, enhanced with a set of cognitive assistants to the stakeholders within open innovation processes, and proposes the adoption of responsible innovation frameworks as a base to add right and responsibilities to cognitive assistants.