Impact of Enterprise Mobile System implementation on Organizational Ambidexterity mediated through BPM customizability

This paper examines how frequent use of Enterprise Mobility System (EMS) positively impacts the organizational ambidexterity, which in turn affects the employees’ perceived internal locus of control. Our study also tests the mediation role of business process customizability on the relationship between frequent use of EMS by individuals and organizational ambidexterity. As an outcome, the study finds complete mediation between frequent use of EMS and organizational ambidexterity. Importantly, the study can lay a claim to a significant new contribution to literature with respect to interactions between enterprise mobile systems usage, business process customization due to enterprise mobile systems, and organizational ambidexterity. The impact on Organizational Ambidexterity in the context of enterprise mobile system usage is a significant contribution of this study, which was hitherto unexplored. Also, for the practitioners the study explores new opportunities to further progress in EMS implementation, given its positive effect on organizational ambidexterity.